Cancellations and Refunds:  

If you wish to cancel/withdraw from your participation in one of our live or online events, you may do so by notifying the PACT Institute at least 1 week prior to the official start date. A full refund minus a 5% processing fee will be given. 

If the cancellation is less than one week before a program, or if you fail to attend a live/online event, no refund will be given.  

The PACT Institute reserves the right to cancel or reschedule any live /online event due to instructor illness or circumstances beyond our control. In such cases, you will be notified at least 24 hours prior to the scheduled start time and will receive a full refund. 

All refunds will be processed within 10 working days of cancellation/rescheduling. 

The PACT Institute will not be liable for any penalties or other expenditures incurred due to the cancellation/rescheduling of any of our trainings. 

Registration

When registering you will create an account (profile) that you can access on the site. You will be notified when the materials for your course are available to view. 

Proprietary information:  

Information including manuals, PowerPoint presentations, videos, handouts, and other class materials are considered proprietary information and may not be reproduced or cited by participants.

Please do not share your login information with anyone. 

ADA Compliance:  

In accordance with the American with Disability Act (ADA), please contact us at [email protected] at least 1 week before the program if you need special accommodations. 

Grievance Policy:  

The PACT Institute is committed to conducting all activities in conformance with the ethical principles of the APA, NBCC, and NYSED. We comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and treatment of program participants. We take full responsibility for the monitoring and assessment of compliance with these standards. 

While we assure fair treatment for all participants, we recognize that from time to time issues may require our intervention and/or action. Our guidelines for handling such grievances are as follows: 

1. If a participant files a grievance, either orally or in written format, we will respond promptly and in good faith. 
2. If the grievance concerns a program offering, program content, level of presentation, or the facilities in which the program was offered, and the participant requests action, we will (a) provide a fee credit toward a future program or (b) provide a partial or full refund of the program fee. Actions 2a and 2b will require a written note, documenting the grievance, for record keeping­­ purposes. The note need not be signed by the grieved individual. 

Privacy:  

The PACT Institute will make every reasonable effort to assure your privacy. We will never sell your information. We will not share your personal information except as necessary to comply with the reporting requirements of the various accrediting organizations that enable us to provide CE credit or if required to do so by governmental or law enforcement agencies. We do not retain or store any credit card payment information on our server.