Terms of Service and Cancellation Policy for The Win-Win Couple

The Win Win Couple is a self–paced, on-demand video series designed to help couples navigate conflict in their relationship. This video series is designed for couples aiming to improve the quality of their relationship.

The Win-Win Couple is not a substitute for couple therapy, nor is it intended for couples in crisis. If you are in crisis, we encourage you to seek therapy. We recommend PACT-trained couples’ therapists. Examples of crisis include: a recent betrayal, considering divorce, partner violence or untreated psychiatric issues or addiction.

If you are experiencing intimate partner violence, we urge you to seek specialized help. Visit thehotline.org, call 1.800.799.SAFE (7233), or text 88788. 

Payment and Cancellations:

Payment in full is required at time of purchase and in order to access the material.

No refunds will be given for the video series.

All fees shown are in United States dollars (USD). Any fees collected or refunded from outside the U.S. are done so at the time of the current exchange rates. The PACT Institute is not responsible for any losses due fluctuating global financial markets. 

All applicable discounts must be used upon training registration. Discounts will not be applied retroactively.

Proprietary information:  

All material contained in the Win-Win Couple is property of Dr. Stan Tatkin and the PACT Institute. All material including, but not limited to the videos and downloads, handouts and other series material are considered proprietary information and may not be reproduced or shared.

You may not share your login information with anyone. 

ADA Compliance:  

In accordance with the American with Disability Act (ADA), please contact admin@thepactinstitute.com if you need special accommodations accessing the material.

Grievance  

The PACT Institute is committed to conducting all activities in conformance with the ethical principles of the APA, NBCC, and NYSED. We comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and treatment of participants. We take full responsibility for the monitoring and assessment of compliance with these standards. 

While we assure fair treatment for all participants, we recognize that from time to time issues may require our intervention and/or action. If you have a concern please reach out to us at: admin@thepactinstitute.com

Privacy:  

The PACT Institute makes every reasonable effort to assure your privacy. We will never sell your information. We will not share your personal information except as necessary to comply with the reporting requirements of the various accrediting organizations that enable us to provide CE credit or if required to do so by governmental or law enforcement agencies. We do not retain or store any credit card payment information on our server.